The gold [of the Microsoft Enterprise CAL Suite] is being mined through the use of IM Presence and Federation empowering companies to communicate and collaborate more effectively within the enterprise, as well as, with customers and suppliers.

All of the best practices bulleted to follow can be automated within Salesforce.com.

How Microsoft could best position OCS Voice in the marketplace. The author witnessed, first-hand, some of the mistakes that Cisco made in the ensuing years, mistakes that Microsoft could learn from in their quest for a place in the enterprise PBX marke

You don't have to be big to be automated.

View "Bring Back the Love" videos starring Brad Raider and Claire Coffee, aka Advertiser vs consumer. Put them into customer experience context.

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Why you should select Intellicore Design Consulting as your solution provider for Salesforce.com solutions? Choose us because we're business strategy experts who translate business processes and programs into on-demand business solutions we implement.

Benjamin Zander, founder and conductor of the Boston Philharmonic Orchestra said, "The job of the conductor is to get the best music out of the musicians...But the conductor never makes a sound." That got me thinking about internal corporate communities.

Let’s talk today about the real value of B2B blogging and the reason behind that value. From there, we’ll segue into a realistic overview of the time requirements needed to build a successful blog.

Microsoft officially announced Office Communications Server 2007 R2 today October 14 at VoiceCon in Amsterdam. The article summarizes the key points.