How many businesses really ‘get’ the social web? | Social Desire

Comments (2)

1. • KimberlyBock

   James is a busy dude.

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2. • getsmartgal

   Good stuff here:
   1. You don’t need to own the traffic, you just need to own the relationship
   2. You can’t control the conversation, all you can do is listen and respond
   3. One size does not fit all, and nor does one message
   4. Actually talking to your customers isn’t such a bad thing. You may even learn something from them.

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