Refund Policy

General

Every paid order comes with a 30-day money-back guarantee. If you're not happy with an order, contact us within 30 days of your payment and we refund the amount you paid for it. This applies whether or not the order has been delivered.

Refund requirements

To qualify for a refund, the following must apply:

• Your request reaches us within 30 days of your payment
• Your account and order are in good standing and don't break our Terms of Service

If these conditions aren't met, we reserve the right not to issue a refund.

Drops and refills

Small drops after delivery can happen. If they happen within 90 days of your order, they are refilled automatically and free of charge. You can also contact us and we will check your order. Once the 30 days have passed, a drop is covered by a refill and no longer by a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the contact form.