We have just wrapped up a major study of the instant messaging, real-time communications and presence market. The goal of this study is to understand how real-time communications technologies, such as instant messaging and Web conferencing, are used by mi

One concern many small businesses have about open-source IP PBXes is security. Not the kind of security having to do with hackers and break-ins, but rather the kind involving future support and upgrades. It's the type of service that large vendors are bes

People, people. It just doesn't work that way. You can't will something to be viral, any more than you can tell an author to go write a bestseller, a director to direct a blockbuster, or an 8 year-old to be a major-league ballplayer.

Marketing article on Top 5 Legitimate SEO Techniques That Will Help Your Business Get Found

You need better time management. You’re looking for time saving tips. Whether you’re in a huge organization, a team of 30, or a solo practitioner, it’s fairly guaranteed that you’ve got more work to do than you have time to complete it. Further, t

All content projects grow that way. The people who create the project (or those who eventually own the project) must start somewhere with putting something there. Otherwise, it looks horribly empty and barren. If you visit a farm, you don’t want to see

When you're monitoring lead behavior virtually, you've got to rely on reaction, response and initiation activities as a gauge. You don't get to see facial expressions, slouches or even high fives or joyous excitement at a light-bulb moment. You know, the

People between the ages of 50 and 64 make up approximately 71 percent of Internet users. E-mail allows them stay in touch with friends and family; online photo sharing sites, like Photobucket, allow them to share and view photos of growing family members;

If you don't blog, you're probably tired of people telling you why you should. The blog-pushers who insist it's a great way to create a community around your product. The evangelists who argue blogging is a great way to create conversation.

When you think about the search buying cycle, you often start with a user's keyword search. However, that's not the entire buying cycle funnel. The first steps in the buying cycle are awareness and interest. It's difficult to generate awareness in search